When we were able to talk with Ron, he reported (she) Dr. Gray was mean. Had a terrible bedside manner, and she did not communicate with family; they were NOT allowed into the hospital.
When Ron was intubated, the family was not called. When he was flown out of area to a higher level of care, about two hours away, the family was NOT told the helicopter was already at the facility, as they did not want us to show up at the hospital before he was flown out.
The doctor refused to send a quick e-mail to Ron’s son’s commanding officer as his son was in the Marines and needed to get home.
Three hours after he was vented, the family was able to talk to Dr.Gray, but we had to call her, as she did not notify us. She was rude with zero compassion. She was very short with us, and stated she was very busy, but we had just found out that our family member was put on a ventilator. The paper work stated that Dr. Gray had notified family prior to Ron being vented. That was NOT true.
The family actually had family living close to the Hospital and notified Ron’s wife of the Helicopter landing at the Hospital, called the Hospital and was told that the Helicopter for Ron was thirty minutes out when in fact the Helicopter that was at the Hospital was for Ron. So family waited at the Helo pad to be able to see Ron before he was taken to NCMC. He was escorted out by the flight crew, a Sterling Regional Medical Center nurse, and a security guard. The only person that spoke with Family was the flight nurse. She allowed Rochelle to come up and touch Ron’s head. We all let him know we were there fighting for him.
Once he was admitted, his paperwork, we noticed, that it said, no restrictions to visitors. We were 100% not allowed in.
Ron was flight for life out to NCMC. Once admitted, Ron’s Family never received any updates on his condition. Family (Ron’s daughter Sarrah) called several times a day for updates. It was beyond frustrating not hearing any news as to his condition and any treatments he was receiving. If Sarrah hadn’t called, we would have never known what was happening.
The doctor only spoke to the family one time about his prognosis. Other than that one time, we never heard from him again. The only time the family heard from any doctor again was when Ron went into Kidney failure and had to have dialysis treatments. The nephrologist called Ron’s wife and explained to her that he was going to have a dialysis treatment due to kidney failure.
Once Ron was moved to NCMC, his wife asked about starting Ivermectin and the physican’s assistant told her that drug was very controversial, and they were not going there. Ron was vented the whole time he was in this hospital, so we never spoke to him again. Once again, family had to call and get updates on his condition; never heard from the doctor or hospital staff. We do realize they were busy, but we also felt they could have had a liaison to be able to keep family informed of Ron’s condition. We feel very uneasy about how he was treated since nobody was allowed in.
Before Ron got sick, he was pretty active and very healthy. He waked into the hospital on Thursday morning, and Sunday morning he was put on a ventilator. We would love to find out exactly what happened. Ron did share with us shortly after being admitted to Sterling Regional Medical Center that he felt that they just didn’t care, and he had a bad feeling about his care.